Privacy Policy
Privacy Policy
Last updated 13 October 2026
Mai Blue Purification of Potable Water LLC (“Mai Blue”, “we”, “us”) explains here how we handle personal information when you visit our online store, place an order, create an account or contact our team.
Information we collect
We collect your name, email, telephone number, billing and delivery address, order details and messages when you order or contact us. Accounts also involve login information. Website and service providers may record your IP address, browser, device, pages visited and security logs.
How we use your information
We use the information needed to process orders and payments, arrange deliveries, maintain accounts, answer enquiries, resolve complaints, handle returns and refunds, prevent misuse and meet legal obligations. Processing is based on your consent or another basis permitted by applicable UAE law, such as carrying out your order or fulfilling a legal obligation. Optional marketing requires an appropriate lawful basis and any required consent; placing an order alone does not authorise unrelated marketing.
Who receives your information
Information is shared only as needed with personnel and providers supporting the store, including website hosting and maintenance, payment processing, delivery and customer communications. Authorities or professional advisers may receive information where legally required or necessary to establish or defend legal rights. We do not sell personal information. If a provider processes information outside the UAE, applicable transfer requirements and safeguards must be met.
Payments and account security
Payment options appear at checkout. Online payment providers handle payment credentials under their own terms; we use payment status and transaction references to manage orders. Do not email passwords, full card details or security codes. Keep login details confidential and report suspected misuse.
Cookies and public reviews
The store uses cookies or similar technologies to support functions such as login, shopping baskets and saved preferences. Where optional analytics or advertising technologies are used, they are subject to applicable consent requirements. Browser settings let you manage cookies, although blocking essential cookies may affect checkout. Product reviews submitted for publication may display your name, rating and review text; do not include private information in a review.
Retention and your choices
We retain information for the purposes described here and for applicable accounting, legal, security and dispute requirements, then delete or anonymise it when no longer needed. Subject to applicable law, you may request access, correction, erasure, restriction or a copy of your information, object to relevant processing, or withdraw consent. Withdrawal does not undo lawful earlier processing. Some records must be retained even after account deletion. Contact us to exercise these rights; we may need to verify your identity.
Questions and changes
Raise privacy concerns with us or the competent UAE authority. We date policy updates and obtain consent for new uses where required.
Contact Mai Blue
Near Bin Ghalib Engineering, Al Qusais Industrial Area 4, Dubai, United Arab Emirates
Telephone: 600 5525 31 | +971 54 794 7474
Email: vj@maiblue.ae | rekha@maiblue.ae • https://maiblue.ae/
